GENERAL RULES 

• This is a No Smoking chalet. Transgression of this rule will result  in a complete loss of your entire damage deposit for cleaning and fumigation. 
• Children must be supervised at all times.  
• Pets are allowed by pre-arrangement.  Strata rules allow for 1 dog only.  Excessive noise or damage will result in loss of your damage deposit and possible eviction. Be aware some degree of  pet dander will be present in the chalet. 
• The cleaning fee is based on the average price that we are charged for the expected amount of  reasonable cleaning. If the cleaning company invoices us for more than the amount you were  charged you will be billed the difference. 
• Please respect the parking rules listed in the client information book. Parking is limited in Big White and everyone needs to work together to ensure that every unit has their assigned parking  available to them.
• No outdoor footwear to be worn in the chalet at any time. 
• No skis or boards etc are to be brought into the building. Please use the ski lockers provided. 
• Please obey the quiet periods from 11pm to 7am.  This is a family rental unit. Have fun, but noise after 11 pm is to be minimal. Noise complaints may result in a fine or eviction. 
• Please do not jump on the beds. Damage noted at your  departure will be charged against your deposit.
• Please clean the BBQ after use.
• Enjoy but use the hot tub correctly and safely. The tub maintenance company has unit access and will serve the spa twice each week. Please read the hot tub rules posted outside near the hot tub. 
• Please observe the check out time of 10:00 am of your departure. 
• Please call us if you have any issues/questions

Susan 604 897 7573 

Chris   604 308 8083

ACCOMODATIONS 

• Master Bedroom (sleeps 2): This room houses a king size bed in a very spacious bedroom adjacent to the hot tub deck. 
• Bedroom Two(sleeps 2): This room has a Queen  size bed and is great for a couple or kids. There is ample storage and this room is  fairly large as well.  
• Bedroom Three also called the DEN (sleeps 3): This room has a Queen bed and a twin bunk which is great for a whole family to sleep or a bunch of kids all together.  This room also has a flat screen TV and is a great place for all the kids to hang out.  
• The living room also has a queen size sofa bed (sleeps 2). 

BARBEQUE

• The BBQ is free for you to use.  
• The key for the hot tub also unlocks the BBQ.  
• Please move it away from the building before lighting.  
• PLEASE clean the BBQ after use!  (Run at ‘high’ for 10 minutes, scrub the grill down with the brush and wipe the outside of food debris.)
• Utensils are in the kitchen drawers to the right of the dishwasher.
• A spare propane tank is provided. Please advise us if you change a tank so that we may refill it for the next guest.

CHECK IN/OUT TIME 

• Check in time is 4PM on your day of arrival 
• Check out time is 10AM on the day of your departure. 

CLEANING GEAR/TOILETRIES 

• There are various cleaning supplies located throughout the chalet. In all the cupboards  under the sinks you will find all you need, items like toilet rolls, liquid soap and dish towels should be ample.  
• Located in the washer/dryer cupboard are things like brooms, mops and spare light bulbs. 
• Should you notice that anything is missing please or that you have used and need  to be replaced, please email us at [email protected] or text us at 604 897 7573. This will be much appreciated by the next guest. 

CLOSING UP / YOUR DEPARTURE 

• Please read the instructions at the end of this document and by the front door. 

DAMAGE DEPOSIT 

The Snowpines T-Bar is a family recreational property and not a hotel. Should damages occur they need to be addressed just as you would any accidental damage in your friend or family’s home. 

Damage deposits are collected upon booking. Accidents can occur and if they happen then it is the responsibility of the guests to pay the costs of such damage.  Should the costs exceed the damage deposit, arrangements will need  to be made to pay for the balance. These costs could include remote shipping and travel costs for tradespeople. 

HEATING / FIREPLACE 

• The chalet has automatic temperature control, but all rooms have individual thermostats that you may adjust to your comfort. 
• The fireplace switch is adjacent to the patio door. To turn on  the fireplace, simply turn on the labeled switch and the fireplace turns on. The recirculating fan comes on automatically, however there is a single gang switch to the right side of the patio door to control it.
• Please ensure you turn off the fireplace before retiring or are absent from the unit. 
• The baseboard heat will come on when you unlock the front door, but the radiant floor heaters need to be turned on manually.  There are 4 of them.  They are lightswitch sized panels in each bathroom, near the kitchen, and near the front door.  Open them up and switch them to AUTO.  They take a while to come up to temperature, so leave them on throughout your stay. If it’s cold when you get in, turn on the fireplace, it works quickly!

FIRE / EMERGENCY 

• The building has an automatic sprinkler system and smoke alarms. There is a fire extinguisher in the kitchen on the end cupboard near  the  dishwasher.  Another is next to the laundry room door.
• The emergency number is listed under the telephone contacts section in this  folder. If in doubt, get out and warn the other people in the building. 
• There is an Emergency Services icon on the main screen of the Telus Security Panel that will summon Fire, Police or Ambulance Services if pressed.

HOT TUB 

• Please be considerate of the Quiet Time Hours after 11pm. 

1. The hot tub is there for your enjoyment. Please read the rules before using it, these are located in this folder and on the deck. 

• It is maintained 2x weekly and set at 102F, please do not adjust. Mountainside Pool & Spa has access to the unit for maintenance.
• We do not mind if you wish to imbibe whilst relaxing in the tub. However you do  so at your own risk and absolutely no glassware is allowed in the hot tub area. Please use the provided plastic cups and “glasses”.
• If you indulge please be thoughtful and respectful of our environment by disposing of your bottles/cans properly and not throwing them into the snow. 
• The No Smoking rule is in effect on the patio. Do not smoke outside and  throw butts on the ground. If cigarette butts are found on the deck or  around the building your damage deposit will not be refunded.
• Do not eat in the hot tub. 
• More than 4 people will cause the hot tub to overflow and the water level to go below the skimmer. The pump and filter will be damaged if the water drops too low, requiring an emergency service call. The cost will be passed along to the guests. 
• Please ensure you close the hot tub cover after use. 
• Abuse of the rules will result in you being invoiced for the charges from the hot tub maintenance company.

INTERNAL HALLWAYS 

Please restrict your activity within the building hallways to the West Entrance and West Side Stairwell to access Unit #1. The other hallways and other stairwells are not for play or community access.

KEYS 

There are keys for the hot tub cover as well as the BBQ & propane tanks on the lanyard hanging from the cabinet beside the patio door. If you have young children the cover should always be locked when there isn’t an adult present.  Please lock up the equipment whenever you leave.

KITCHEN 

• In the kitchen you will find all the equipment you need to produce everything from a gourmet meal to a quick snack. It is fully equipped. Please take a moment to  locate the various items you may require. A full inventory is taken upon departures. 
• A full size dishwasher is installed and dishwasher detergent is under the sink  cupboard. Please scrape your dishes before placing them in the dishwasher. Water is  limited on the mountain, so please wash a full load only. 
• Kitchen trash bags and recycling bags are under the sink. 
• Feel welcome to use the spices above the stove or condiments in the refrigerator. Please just make sure that you take anything that would spoil  with you or throw it out. 

LEAVING THE UNIT DURING YOUR STAY 

• Please close and lock the windows and deck access door. 
• Switch off all the lights.  
• Turn off the living room fireplace. 
• Ensure items like the coffee maker, stove etc. are off. 
• Please make sure the ski locker is locked (it’s your gear). 
• You do not need to arm the alarm.

LINEN AND BEDDING

• All supplied fresh before your arrival. 
• Extra bedding will be found in the coffee table in the living room, and in the 2nd Bedroom Cupboard. 

LOCK OFFS 

• This is also our home as well as your vacation get away and therefore we need to store some personal items within locked areas. Please  respect our privacy. 

OUTDOOR FOOTWEAR 

• Outdoor footwear is not allowed in the chalet outside of the entrance area.  Please remove all outdoor footwear in the entrance hall to prevent damage to the floors. 

PARKING 

Please Be Aware! Parking is limited on the mountain.

• We have TWO ALLOCATED PARKING spaces. Park only in front of the space marked “Unit 1”.  One vehicle under the carport, and another directly behind that space. In the summer, 3 vehicles may fit.
• 2 Parking Passes have been supplied to place in your vehicles. Please return them when you leave.
• For your own benefit, please try to move your vehicle (if it is not under the carport) when you see or hear the snow plow in order that the driveway can be fully plowed. 
• Exceeding the parking limit, parking on the road or parking by-law violations can result in a fine or even having your vehicle towed to Kelowna!
• There is some overnight parking available at Happy Valley. Parking permits can be obtained at Central Mountain Check In for overflow overnight parking:

Overnight permits cost $20/night per vehicle.

Weekly permits cost $100/week per vehicle

PETS

• By pre-arrangement your dog is welcome at the Snowpines T-Bar.
• There is a large wire dog crate in the stairwell area you are welcome to bring inside and use, but please do not leave your furry friend there.
• There are plastic bags in the hall closet.  Please clean up after your pet.  Children play in the snow outside the building.
• Please keep your pet under control and on leash.
• Check the website for suggested dog walking areas.

QUIET TIME 

• Quiet Time is from 11pm to 7am. Please  respect the other occupants in the area. The strata firmly enforces the  quiet time rules. This is a family rental unit and partying is not allowed. Having fun is great but noise after quiet time is to be minimal. Noise complaints will result in a $250.00 fine deducted from your damage deposit for each complaint. Multiple or serious complaints can result in eviction
• If you have a noise complaint, you may contact Paladin Security at 1-877-980-7550. 

GARBAGE AND RECYCLING 

• Yes, Big White recycles! A separate container is provided outside the unit for recyclables, including  paper, cans and plastic. A separate container is provided for all other refuse.
• All recycling and garbage must be removed from the premises upon checkout. You can dispose of your garbage & recycling at the Big White Transfer station on your way out of town.  
• We recommend that you bring your garbage to the transfer station before you load your  car with kids and belongings. Do your garbage run first (will take you only 5 min), return and load up the kids and head out of Big White. 
• As you leave Snow Pines Estates and turn right onto Big White Road about 30 seconds  down the road on your right hand side you will see the sign. You will drive up to the huge orange bay door which will open automatically.  Garbage is on the left and recycling on your right!  
• Failure to properly dispose of your trash will result in the cleaning company charging an additional $75.00 per bag to dispose of it for you. Your cooperation in this matter is much  appreciated. 
• If you are coming from out of town and don’t have a vehicle please let us know and we  will arrange to have someone come to take your garbage during your stay and/or when  you leave. 

SKI LOCKER 

• Skis and equipment can be left in the secured garage. To access the garage – go around to the East side of the building from the carport where you will see a small garage door. To open it from outside you can punch in  the code sent to you in the information packet. Re-enter the code again to close the garage door . Step inside and to the back right is the separate ski locker for Unit #1. The combination should have been emailed to you separately in your information packet. Make sure you lock up  your equipment. 
• Please place all skis/poles, boards etc. in the locker, no ski/board equipment into  the chalet thank you.

FEEDBACK 

• Please let us know about your time here, and provide us some feedback. What improvements can we make? 
• Contact Susan at 604 897 7573 or via email at [email protected]
• You can also write in our Guest Book

TELEPHONE NUMBERS AND CONTACTS 

EMERGENCY 911 

BW Fire Department 1 250 765 3090

ELECTRICITY – Fortis  1 866 436 7847

GAS & WATER – BW UTILITIES 1 250 470 2355

 Susan and Chris Taylor  1 604 897 7573 or 1 604 308 8083  

BEFORE YOU GO OUT! 

1. Please close and lock the windows and deck access door.
2. Switch off all the lights. 
3. Turn off the living room fireplace. 
4. Ensure items like the coffee maker, stove etc. are off. 
5. Please remember to lock the patio doors and make sure the ski locker is locked (it’s your gear).  The front door locks automatically.

CHECK OUT PROCEDURES 

Check out is 10:00 AM – The cleaning company will charge $100.00 per hour  waiting times for late checkouts. Please ensure that the following list below is  completed as it aids the cleaners to get the next guests in at 4:00 pm and/or reduce  costs if there is not anyone checking in after you. The previous guests before you followed these procedures so that you could check in at the appointed time.  Please follow the list below. 

Departure Checklist: 

1. Ensure the deck is as you found it. Remove any dog waste.
2. Close and lock both the hot tub and BBQ
3. Empty & turn off the coffee makers.
4. Clean all dishes and run the dishwasher if necessary.
5. Strip the beds and starting one load of towels is appreciated!
6. Please lock both the hot tub & BBQ and place the key back on the lanyard on the cabinet near the door.
7. Remember to sign out of any smart TV apps.
8. Check under beds, in drawers and in the bathrooms for personal belongings. 
9. Don’t forget to look in the ski locker for any forgotten gear!
10. Turn all of the Warm Tiles heaters to the “OFF” setting.
11. Take your trash and recycling to the Transfer Station.
12. Return your parking pass.
13. Close & lock all windows and doors. Please check the side door in the stairwell too.
14. Ensure all the lights are turned off. 
15. Arm the Alarm System when you leave. (Tap the green circle then choose “Arm Away”)